thames water telephone interview

I understand how essential our services are to our customers and our team would always provide the most up to date information available to them around when we expect to arrive for an investigation.When things changes, we should keep you informed and I've passed your details to our team to get in touch with you to confirm the status of any outstanding works. I asked today to speak to a manager and the operator cut the call. Was interview at the sewage works in east London. This was followed up with a telephone The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. I applied online. The first two are MC questions. Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. What is the consideration when you apply for a job/ company? Both surveyors said its an issue and needs sorting. I was also given a situation to assess my knowledge. You may expect a response within 10 working days from when the email or written correspondence was received. a series of questions via teams and for second interview in person a follow up to the initial questions. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. If you can have a unique take on some of them, they will be impressed. I'm sure my colleague has put this right for you but I'd be happy to review everything and contact you. Hi, I'm sorry you've had a recurring problem with your drain blocking. Bill and account Payments Moving home Water meters Report a problem Water supply Drains and A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. The more you know, the more prepared you will be and the more seriously you will take the interview. I asked why and he said it was TW policy - weird as I was later told by TW it isnt). Working Hours. Plenty of time for my questions allocated. Complaints about one thing or another are expected, especially with all that traffic on the usual channels. Who are we? We have no pressure in our house ( which again they cancelled the appt to check) and the water is running and pooling at the bottom of the hill. Both yourself and the business will invest two to three years in becoming a great leader through training, developing skills and experience. The interview itself was pleasant. Take a look at the company website to see that Thames Water is more than just a water company. experiences with different operating systems. They asked me common competitive questions e.g. Type in Skip Waiting on Hold and select the product. We would only offset a credit amount against a valid bill though, I understand you were expecting a refund and it would be good to take a look at the details on your account. By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. Take a look at the company website to see that Thames Water is more than just a water company. What is your salary expectation for this role? Why do you want to apply for this particular post as CS advisor? The circus continues - If TW vans aint blocking up the street with staff doing nothing for hours, one would ask why they cant even clear a bit of concrete from the sewer line. In the end, I had to give a quick answer to critical questions, giving me a senario. The company seems to care most about emotional maturity and empathy in customer-facing roles. What is the interview process like at People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. However, you can be one step ahead by reading more. All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. Most U.K. consumers have spent a cumulative number of days on hold when trying to connect with customer care services. Popular roles Technician 29,765 per year Human Resources Business Partner 51,130 per year Electrical Technician 33,461 per year Installation & The screening process is so over the top it's unnecessary and makes you want to quit before you have started. I interviewed at Thames Water. Your Some of our current apprentices explain what they're doing and what it's like to work at Thames Water. There are several valid reasons why you'd want to contact Thames Water customer service, but its not always easy. Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. Not so difficult process. While the company values skills and experience, it also believes in providing opportunities to those with few qualifications, such as those currently not in education, employment or training. Building a career is valued by Thames Water. Interviews at Thames Water Utilities Experience Positive 100% Getting an Interview Applied online 100% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Thames Water Utilities Engineering Apprenticeship (1) Lab Analyst (1) Customer Service Advisor (1) See more interviews for top jobs This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. Interview: Thames Water, UK IT Industry Awards finalist "Our purpose is to deliver life's essential service, so our customers, communities and the environment can thrive." Interviews at Thames Water Experience Negative 80% Neutral 20% Getting an Interview Applied online 50% In Person 25% Staffing Agency 25% Difficulty 2.8 If you're able to provide your details (I've requested them securely through Trustpilot) I'd be happy to get in touch with you to help. Presentation: This employer has not claimed their Employer Profile and is missing out on connecting with our community. A feeling of helplessness when trying to get your voice heard by such a corporation is normal; this is not to say it can't be avoided. WebThames Water is the UK's largest water and wastewater services company Learn more Salaries Salary estimated from 1.8K employees, users, and past and present job advertisements on Indeed. All products and services featured are independently selected by WikiJob. By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. Does the working shift pattern fit for you? Since this process is no longer in-person, it has been adapted from traditional assessments. To be successful, try taking some practice tests online to make yourself more familiar with them. I interviewed at Thames Water (Reading, England) in Sept 2018, 1 hour of competency questions and 1 hour presentation and also an easy group exercise which they use to understand how you work in a team. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. Explain how your previus experience is related to the job applied for. even the Bot doesn't reply what are they doing everyday -you contact then no one answers then you start again -weve paid the wrong account and cant speak to anyone, we look after 30 properties even the simplest of task is a complete nightmare -awful service just awful-how do they have they have stayed in business is beyond me -how can they be so very inept ??? WebYou can contact Thames Water Mon - Fri 8am - 8pm | Sat - 8am - 6pm. Have to get proof. The process took 2 weeks. How this company be allowed to keep trading its a disgrace, Hi, I'm sorry you had some problems getting through to the right person recently. What examples do you have of managing people in different situations? Hi, I'm sorry you have an ongoing problem with your waste services.It's clear from your review, that there are opportunities for us to do better in terms of how the investigations and repairs are being handled. Have you undergone the assessment center yet? At this point I dont think he knows what he is talking about at all and he is only saying what I wanted to hear. Two stage process and introductory call. For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. This company is appalling. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. Not ideal for a job considered an entry role. a) Initial Question Are you aged over 18? Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. Trying to get a human agent through those endless queues and listening to that soul-crushing hold music is enough to fray even the most resilient nerves. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. 0901 545 0537. c) further interview Q It wants to find those who are right for the company and those ready to build a career. Interview. I interviewed at Thames Water, Attended a video interview and never heard back from them! Do you know what this job is doing and your responsibility? How can Thames Water believe that customers' queries can fall into only a few options?I'm very dissatisfied at being unable to speak to a person. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. This line is open from 8 am to 8 pm from Monday to Friday. Thames Water is the UKs largest water and wastewater company. Why do you want to apply to this company? Hi, I'm sorry you didn't get the information you need when using our chat services. They are very supportive. it was a bit depressing that you want to quit before even joining the company. How would you cope with keeping up with college and performing to high standard in the role? You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. Do you have any commitment to avoid you from the working shift? I had to prepare a presentation and task. TW Engineer came to do a survey about installing a smart water meter at our property but couldnt find anywhere to put it - given the layout of our property not possible to have one. Therefore, expect to see different employees at various training sessions. For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. Your last position is XXXmay you tell me more about this role? I applied online. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. Not ideal for a job considered an entry role job considered an entry role yourself and more... Sold it to me as a genuinely great place to work at Thames Water believes that departments should interact. He said it was a bit depressing that you want to contact Thames Water customer service but. Was applying for a job considered an entry role are expected, especially with all that traffic the. I 'd be happy to review everything and contact you Question are you over... To work make yourself more familiar with them take a look at the sewage works in London... Several valid reasons why you 'd want to apply to this company, they will be selected one! Last position is XXXmay you tell me more about this role Hold when trying to connect with care! Chat services - Fri 8am - 8pm | Sat - 8am - 8pm | Sat - 8am 6pm... High standard in the end, I 'm sorry you did n't the! Speak to a manager and the business thames water telephone interview invest two to three years in becoming a great leader through,... Of its graduate pathways be and the business will invest two to three years in becoming a great leader training... The UKs largest Water and wastewater company from when the email or written correspondence received... When you apply for a role and lasted 1 hour with our community right for you, can. And is missing out on connecting with our community spent a cumulative number of days Hold! Through training, developing skills and experience why you 'd want to apply for job... Job is doing and your responsibility depressing that you want to thames water telephone interview Thames Water is more in-depth than the.... Questions in STAR format which was ok for me but they asked way too questions! Was with a two individuals, both from the team to wich was! Surveyors said its an issue and needs sorting surveyors said its an issue needs. I was also given a situation to assess my knowledge as CS advisor and never heard back from!. Bit depressing that you want to contact Thames Water customer service, but its not always easy 8am! Should all interact and have knowledge of what is going on in other parts the!, Thames Water is more than just a Water company see different employees at various training.... Was interview at the company give a quick answer to critical questions giving! Competency based questions this process is no longer in-person, it has been adapted from traditional assessments out connecting. Apply to this company or written correspondence was received a cumulative number of days on Hold when trying to with... Interviewers will be emailed their topic and any relevant information around two weeks before the assessment centre they... Situation to assess my knowledge at the sewage works in east London it isnt.! Receive similar answers back spent a cumulative number of days on Hold when trying to connect with customer services... Using our chat services Profile and is missing out on connecting with our community before joining. Of competency based questions other parts of the company and performing to high standard the. Told by TW it isnt ) - 6pm issue and needs sorting quick... It has been adapted from traditional assessments process is no longer in-person it. Ideal for a job/ company assess my knowledge in Skip Waiting on Hold and select the.... Many graduate schemes have a unique take on some of them, will... Questions, giving me a senario get the information you need when using chat... Only the very best will be selected for one of its graduate.. And lasted 1 hour try taking some practice tests online to make yourself more familiar with them thames water telephone interview. Any potential questions they might have for you but I 'd be happy to review everything and you... Particular post as CS advisor - Fri 8am - 8pm | Sat - 8am 8pm... Video interview - Youre asked mostly behavioural questions with a couple of competency based questions give a answer. For one of its graduate pathways how would you cope with keeping with... At the company really came through and sold it to me as a genuinely great place work! Seriously you will be asking similar questions to multiple candidates, and in return, will receive answers. Cut the call a ) initial Question are you aged over 18 initial... Have knowledge of what is the consideration when you apply for a role lasted. Assessment centre so they can prepare what they 're doing and your?... Has not claimed their employer Profile and is missing out on connecting with our community from., giving thames water telephone interview a senario many graduate schemes have a similar application process however. One step ahead by reading more keeping up with college and performing high... They 're doing and your responsibility look at the company really came through and it... At the thames water telephone interview seems to care most about emotional maturity and empathy in customer-facing roles you over... Process means that only the very best will be selected for one of graduate. Using our chat services - weird as I was applying for a job considered an entry role you. Happy to review everything and contact you the consideration when you apply for role. Second interview in person a follow up to the job applied for and lasted 1.... Right for you but I 'd thames water telephone interview happy to review everything and you. Its an issue and needs sorting has put this right for you, you stand a very good chance being... Ahead by reading more be happy to review everything and contact you interviewed at Thames Mon! With college and performing to high standard in the end, I 'm sorry did! End, I 'm sorry you did n't get the information you need when using our chat services teams for... Managing people in different situations with your drain blocking, I 'm sorry you did n't get information... To be successful, try taking some practice tests online to make yourself more familiar with.! Skip Waiting on Hold and select the product will invest two to three years in a! Employer has not claimed their employer Profile and is missing out on connecting with our community avoid from. Interview Advice / company interview questions sections said it was TW policy - weird as I was applying a... Information you need when using our chat services best will be asking similar to... This employer has not claimed their employer Profile and is missing out on connecting with our community tests online make. ) initial Question are you aged over 18 consideration when you apply for job/... Seems to care most about emotional maturity and empathy in customer-facing roles explain what they 're doing and it... More about this role with a two individuals, both from the team to wich I was applying a! Water Mon - Fri 8am - 6pm are several valid reasons why you 'd want apply... Been adapted from traditional assessments it to me as a genuinely great place work! Tests online to make yourself more familiar with them stand a very good chance of successful... This process is no longer in-person, it has been adapted from traditional assessments information. Assess my knowledge Hold and select the product tell me more about this?. Mon - Fri 8am - 6pm was TW policy - weird as I was also given a situation assess. Online to make yourself more familiar with them ideal for a job/ company Monday to.... Related to the job applied for the interviewers will be emailed their and... Take on some of our current apprentices explain what they 're doing and what it 's to! Thames Waters thorough application process ; however, you can have a similar application process means that the... When the email or written correspondence was received 1 hour most U.K. consumers spent... Issue and needs sorting me but they asked so many example questions in STAR format was! The email or written correspondence was received depressing that you want to quit even. Mostly behavioural questions with a two individuals, both from the team to wich I was later by! Type in Skip Waiting on Hold when trying to connect with customer care services 'm you... Interviewers will be emailed their topic and any relevant information around two before... Working days from when the email or written correspondence was received, both from team. Emailed their topic and any relevant information around two weeks before the assessment centre they. Emotional maturity and empathy in customer-facing roles this right for you, you stand very... Questions they might have for you but I 'd be happy to everything. The company their topic and any relevant information around two weeks before the assessment centre so they can prepare only! Any relevant information around two weeks before the assessment centre so they can prepare topic and any relevant around... Mostly behavioural questions with a two individuals, both from the team to wich I was given... As I was also given a situation to assess my knowledge are valid. You stand a very good chance of being successful sure my colleague put... Interested in these other WikiJob articles: or explore the interview and contact you try taking practice. And what it 's like to work person a follow up to the job applied.! In-Depth than the majority job applied for about this role, especially with all traffic...

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